Legal

Introduction

The website www.vetcall.co.uk is owned and operated by MEDICAL COMMISSIONING LIMITED, trading as ‘VetCall’. References to “we” or “us” are both references to MEDICAL COMMISSIONING LIMITED. We are a company registered in England and Wales (company number 11292471), and our address for correspondence is:

VetCall, Kneehill, Abbey Wood, London, England, SE2 0GD

This privacy policy only relates to personal data collected by VetCall via our website, emails or telephone calls. You should be aware that if you access third party websites (including those of our affiliates), using links on our websites, then these websites are outside our control and have their own privacy policies regarding the use of personal data which you must adhere to and we do not accept any liability or responsibility for these policies.

Information we may collect from you

We may collect and process the following data about you:

Any information you fill in on our website including, but not limited to contact boxes/information, search terms (e.g. insert marketing or inserts in magazines) etc.  This includes any information provided at the time of registering to use any of our online facilities, registering to any newsletter or requesting any further information.

If you get in contact with us via our website, VetCall may keep a record of that correspondence.

Monitoring our website

When you visit our website(s), we may collect information about your computer, including your IP address, operating system, traffic data (for example how long you spent reading about inserts) device and browser type. This is for analytical purposes only and will not be shared with any third party outside of VetCall and helps us to determine user demographics.

Cookies

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. Below VetCall explain the cookies we use and why:

Site Name Cookie (sitename_cookies)

This cookie is used to control the aesthetics of the cookies information banner. This cookie is set on arrival to the site by default. It will expire after a particular time and is not re-set unless a user alters their individual cookie settings.

Google Analytics Cookie (_utma, _utmc, _utmz, _ga)

Add This Cookie

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

How can I change my cookie settings?

The majority of internet browsers allow some control of most cookies via the browser settings. If you decide you would like to opt out of being tracked by Google Analytics across every website then please visit http://tools.google.com/dlpage/gaoptout. If you’d like to find out more about Cookies then please visit www.allaboutcookies.org.

Updates

From time to time we may seek to change this policy. You should check this page frequently to ensure you are aware of any changes. This page was last updated on 10th December 2018. If you are a customer and wish to make a complaint then please contact us at info@vetcall.co.uk.